Right of Withdrawal
Right of Withdrawal
Consumers have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us
Email: carpoholics.team@gmail.com
Phone: +49 1786006249
by means of a clear statement, for example by email or letter, of your decision to withdraw from this contract.
You can use the attached sample withdrawal form for this purpose, which is not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs. Excluded are additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery offered by us.
The repayment will be made without delay and at the latest within fourteen days from the day on which the notification of your withdrawal from this contract has been received by us.
For the repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. You will not be charged any fees for this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
Return of goods
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract.
The deadline is met if you send the goods before the expiry of the fourteen-day period.
You bear the direct costs of returning the goods.
The goods should be returned unworn, unwashed and in a resaleable condition, if possible.
Compensation for Value
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the quality, characteristics and functionality of the goods.
Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
This applies in particular to personalized products or custom-made products that are manufactured according to customer specifications.
Note on Print-on-Demand Products
Some of our products are only manufactured after the order has been received. This alone does not automatically exclude the statutory right of withdrawal. An exclusion is only possible if the product has been individually personalized or clearly custom-made according to customer specifications.
Sample Withdrawal Form
If you wish to withdraw from the contract, you can fill out this form and send it to us:
To:
Email: carpoholics.team@gmail.com
I hereby withdraw from the contract concluded by me for the purchase of the following goods:
_________________________________________
Ordered on:
_________________________________________
Received on:
_________________________________________
Name of the consumer:
_________________________________________
Address of the consumer:
_________________________________________
Email address of the consumer:
_________________________________________
Order number, if available:
_________________________________________
Date:
_________________________________________
Signature of the consumer, only for notification on paper:
_________________________________________
